how long before my order is shipped?
all orders are processed and dispatched within 24–72 hours, except for pre-orders placed between 28 nov - 1 dec, of which will ship in the next fortnight. once an order has left the fulfilment centre, the customer will receive an email containing a tracking number to monitor the shipment.

how long does shipping take?
– standard shipping: 5–7 business days
– expedited shipping: 3–5 business days

do you ship internationally?
yes, we ship to all regions globally, excluding the united states of america.

when is the christmas delivery cut off?
orders placed on or after 15 november, 9am aedt cannot be guaranteed for delivery before christmas.

i haven’t received my order confirmation – what should i do?
sometimes, especially within peak periods, automated emails don’t deliver as intended. please wait 2 business days to see if a confirmation/order update email comes through prior to reaching out to our customer support team.

i have sent a customer support inquiry to sunday’s socials dm, is that okay?
all order-related inquiries are automatically filtered out of our instagram/tiktok dms. any such inquiry must go through the customer support contact form.

do you do returns, replacements or exchanges?
replacements are accepted for verified factory defects, including stitching issues, holes, or rips.

returns, refunds, or exchanges will not be processed for:
– damage caused by the customer (e.g. fading, stains, water marks)
– change of mind

customers are advised to consult all care guides, recommendations, and product descriptions before purchasing.

size exchanges are permitted, subject to stock availability. if the requested size is unavailable, a store credit may be issued.

what is the returns, replacements or exchanges procedure?
to request a return, exchange, or replacement, the customer must contact our customer support team via our customer support page within 14 days of receiving the order. returned item/s must be in original condition, with tags attached and packaging intact. returned item/s must be sent in a sealed mailer bag to ensure no damage in transit occurs.

– for approved replacements, a prepaid return shipping label will be provided at no cost.
– for approved exchanges, return shipping costs are the responsibility of the customer.

once the returned item has been received and inspected, the customer will be notified via email. if approved, an invoice for the $20 aud processing fee will be issued, and the replacement dispatched once cleared.

can i exchange my online order in-store?
the above returns, refunds, and exchanges policies apply equally to purchases made online and in-store. to exchange or replace an online purchase in-store, the item must be currently stocked at the physical location.

my tracking number shows my order is coming from europe/asia/united kingdom
with strategically located fulfilment centres worldwide, our system automatically calculates the most efficient route. this may result in fulfilment from a centre outside your delivery country — this is normal and ensures the fastest possible delivery.