terms & conditions
effective as of 10/11/2025
shipping
all orders are processed and dispatched within 24–72 hours. once an order has left the fulfilment centre, the customer will receive an email containing a tracking number to monitor the shipment.
- standard shipping: 5–7 business days
- expedited shipping: 3–5 business days
please note that delivery times may vary during peak periods. the company is not responsible for any additional costs incurred after dispatch, including duties or import fees.
orders placed on or after 15 november, 9 am aest cannot be guaranteed for delivery before christmas.
returns, refunds & exchanges
replacements are accepted for verified factory defects, including stitching issues, holes, or rips.
returns, refunds, or exchanges will not be processed for:
- damage caused by the customer (e.g. fading, stains, water marks)
- change of mind
customers are advised to consult all care guides, recommendations, and product descriptions before purchasing, as returns based on these factors will not be accepted.
size exchanges are permitted, subject to stock availability. if the requested size is unavailable, a store credit may be issued.
return procedure
to request a return, exchange, or replacement, the customer must contact our customer support team via our customer support page within 14 days of receiving the order. returned items must be in original condition, with tags attached and packaging intact. requests submitted after 14 days of delivery will not be accepted.
all requests must be made via the customer support page, including the order number and full details of the request.
- for approved replacements, a prepaid return shipping label will be provided at no cost.
- for approved exchanges, return shipping costs are the responsibility of the customer.
once the returned item has been received and inspected, the customer will be notified by email of the outcome. if approved, an invoice for the $20 aud processing fee will be issued to cover restocking and shipment of the replacement item. the replacement will be dispatched once the processing fee has cleared.
online vs in-store purchases
the above returns, refunds, and exchanges policies apply equally to purchases made online and in-store.
to exchange or replace an online purchase in-store, the item must be currently stocked at the physical location. if unavailable, the request must be processed online.
policy enforcement
our customer support team reserve the right to refuse returns, replacements, or exchanges if items do not comply with the stated policy requirements.
customer support
the customer support team operates monday to friday, 9 am–5 pm.
during periods of high demand, please be aware that response times may be longer than usual. all enquiries will be addressed as promptly as possible.
contact information
for questions regarding the returns and exchanges policy, please contact the company via the customer support page.
shipping
all orders are processed and dispatched within 24–72 hours. once an order has left the fulfilment centre, the customer will receive an email containing a tracking number to monitor the shipment.
- standard shipping: 5–7 business days
- expedited shipping: 3–5 business days
please note that delivery times may vary during peak periods. the company is not responsible for any additional costs incurred after dispatch, including duties or import fees.
orders placed on or after 15 november, 9 am aest cannot be guaranteed for delivery before christmas.
returns, refunds & exchanges
replacements are accepted for verified factory defects, including stitching issues, holes, or rips.
returns, refunds, or exchanges will not be processed for:
- damage caused by the customer (e.g. fading, stains, water marks)
- change of mind
customers are advised to consult all care guides, recommendations, and product descriptions before purchasing, as returns based on these factors will not be accepted.
size exchanges are permitted, subject to stock availability. if the requested size is unavailable, a store credit may be issued.
return procedure
to request a return, exchange, or replacement, the customer must contact our customer support team via our customer support page within 14 days of receiving the order. returned items must be in original condition, with tags attached and packaging intact. requests submitted after 14 days of delivery will not be accepted.
all requests must be made via the customer support page, including the order number and full details of the request.
- for approved replacements, a prepaid return shipping label will be provided at no cost.
- for approved exchanges, return shipping costs are the responsibility of the customer.
once the returned item has been received and inspected, the customer will be notified by email of the outcome. if approved, an invoice for the $20 aud processing fee will be issued to cover restocking and shipment of the replacement item. the replacement will be dispatched once the processing fee has cleared.
online vs in-store purchases
the above returns, refunds, and exchanges policies apply equally to purchases made online and in-store.
to exchange or replace an online purchase in-store, the item must be currently stocked at the physical location. if unavailable, the request must be processed online.
policy enforcement
our customer support team reserve the right to refuse returns, replacements, or exchanges if items do not comply with the stated policy requirements.
customer support
the customer support team operates monday to friday, 9 am–5 pm.
during periods of high demand, please be aware that response times may be longer than usual. all enquiries will be addressed as promptly as possible.
contact information
for questions regarding the returns and exchanges policy, please contact the company via the customer support page.