exchanges, returns & replacements

exchanges are only accepted for factory defects, such as stitching issues, holes or rips. exchanges will not be processed for self-inflicted damage (e.g., sun fading, water marks, washing stains), sizing issues, or a change of mind. please refer to our care guides, sizing charts & recommendations & product descriptions before making a purchase, as returns based on these factors will not be accepted.

customs and shipping

once your order departs our fulfilment centre, we are not responsible for additional customs duties, excess shipping charges, or loss/damage of the parcel. by placing an order, you agree to these terms.

return procedure

to initiate an exchange, return or replacement, contact us within 5 days of receiving your order. returned items must be in their original condition, with tags attached and packaging intact. items returned after 5 days cannot be exchanged. email us via our customer support page with your order number and the details of the product you wish to return. if your situation warrants a return/replacement/exchange, we will provide instructions for returning the item. once we receive and inspect your return, we will notify you by email of the approval or rejection of your request.

policy enforcement

we reserve the right to deny returns/replacements/exchanges if the returned items do not meet our policy requirements.

contact us

for questions about our returns and exchanges policy, please reach out via our customer support page.