sunday | customer support

customer support

FAQs

how long before my order is shipped?

all orders are processed and dispatched within 24–72 hours. once an order has left the fulfilment centre, the customer will receive an email containing a tracking number to monitor the shipment.

how long does shipping take?

- standard shipping: 5–7 business days

- expedited shipping: 3–5 business days

do you ship internationally?

yes, we ship to all regions globally, excluding the united states of america.

when is the christmas delievery cut off?

orders placed on or after 15 november, 9 am aest cannot be guaranteed for delivery before christmas.

orders placed on or after 15 november, 9 am AEDT cannot be guaranteed for delivery before christmas.

i haven't received my order confirmation - what should i do?

sometimes, especially within peak periods, automated emails don't deliver as they are intended to. please wait 2 business days to see if a confirmation/order update email comes through, prior to reaching out to our customer support team.

i have sent a customer support inquiry to sunday's socials DM, is that okay?

all order related inquiries are automatically fitlered out of our instagram/tiktok direct messages. any such inquiry must go through the below customer support contact form.

do you do returns, replacements or exchanges?

replacements are accepted for verified factory defects, including stitching issues, holes, or rips.

returns, refunds, or exchanges will not be processed for:

- damage caused by the customer (e.g. fading, stains, water marks)

- change of mind

customers are advised to consult all care guides, recommendations, and product descriptions before purchasing, as returns based on these factors will not be accepted.

size exchanges are permitted, subject to stock availability. if the requested size is unavailable, a store credit may be issued.

what is the returns, replacements or exchanges procedure?

to request a return, exchange, or replacement, the customer must contact our customer support team via our customer support page within 14 days of receiving the order. returned items must be in original condition, with tags attached and packaging intact. requests submitted after 14 days of delivery will not be accepted.

all requests must be made via the customer support page, including the order number and full details of the request.

- for approved replacements, a prepaid return shipping label will be provided at no cost.

- for approved exchanges, return shipping costs are the responsibility of the customer.

once the returned item has been received and inspected, the customer will be notified by email of the outcome. if approved, an invoice for the $20 aud processing fee will be issued to cover restocking and shipment of the replacement item. the replacement will be dispatched once the processing fee has cleared.

can i exchange my online order in store?

the above returns, refunds, and exchanges policies apply equally to purchases made online and in-store.

to exchange or replace an online purchase in-store, the item must be currently stocked at the physical location. if unavailable, the request must be processed online.

my tracking number shows that my order is coming from europe/asia/united kingdom

with strategically located fulfilment centres worldwide, it is our mission at sunday to ensure the seamless and efficient delivery of every order. depending on the contents of your order, and your location in proximity to our fulfilment centres, our custom developed software automatically calculates the most efficient route to get you your order as soon as possible. this means your order may be dispatched from a fulfilment centre located outside of your delivery country, but please rest assured this is a normal & very well thought out procedure, aimed to get you your order as fast as possible.

how do i know my size?

our sizing is based on australian standards, and designed to fit oversized. if you wish to possess the same look that is advertised, we advise you to choose your regular size. if you are unsure, please see our size guide & calculator, as this will provide you with a clearer idea of what size will suit you best.

if the above FAQs don't provide you the answer you need, the most efficient and effective way to get in contact with our team here at sunday is through the contact form below.

please ensure you select an option from the dropdown & provide clarity in the message box to ensure your email does not get re-directed to our junk folder!

our dedicated support team is actively checking their emails between the hours of 9am - 7pm, mon-fri.