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all orders are processed and dispatched within *24–72 hours. an email confirming the order will be sent as soon as payment is taken, once an order has left our fulfilment centre, the customer will receive an additional email containing a tracking number to monitor the shipment.

domestic

• standard shipping: 3-4 business days
• expedited shipping: 2-3 business days
• expedited processing & delivery: 1-3 business days

international

• standard shipping: 7-8 business days
• expedited shipping: 6-7 business days
• expedited processing & delivery: 5-6 business days

sunday is not responsible for any additional costs incurred after dispatch, including any duties or import fees that sunday has not claimed responsible in bearing.

when you opt-in for coverage at checkout, our standard $25 returns fee is waived for change-of-mind returns, exchanges, and store credit - you'll only be charged the actual cost of the return shipping label ($12 AUD)

if your item is lost or damaged in transit, your order is also protected under checkout+, if you decide not to buy return coverage, you can still return your items for a change-of-mind return, exchange, or store credit, but the standard $25 returns fee (which covers your return shipping label and handling & processing) will apply.

all returns are subject to the guidelines outlined in our terms & conditions. confirmed factory defects are always free of charge, with no fee under either option.

what is covered:

• if your tracking link has not updated for 14 consecutive days after dispatch, your parcel is considered lost, and we will issue a replacement.
• if your item or its packaging is significantly damaged upon arrival, simply provide us with a photo of the damage within 5 days of delivery.

what is not covered:

• packages delayed in transit by the courier but still actively moving.
• delays in dispatch due to pre-order manufacturing, restocks, or factory timelines.
• parcels lost due to an incorrect shipping address entered by the customer at checkout.

to initiate a return, exchange, or replacement, the customer must follow the prompts in our returns portal.

for change-of-mind returns and exchanges, requests must be submitted within 30 days of receiving the order, and items must be in original condition, with tags attached & packaging intact, and sent in the original mailer or a suitable replacement (plastic bags or of the sort, will not be accepted).

requests submitted after 30 days of delivery will not be accepted for change-of-mind returns.

items believed to have a factory defect are assessed under our separate factory defects process below, and are not subject to the tags-attached, original packaging, or 30-day conditions above. defect claims will instead be assessed based on when the defect could reasonably have been discovered, taking into account the product's price and expected durability.

all exchange & replacement cases will be processed as an 'instant exchange' with a full authorisation hold on the customers chosen payment method.

an instant exchange allows a much more efficient and seamless procedure, allowing our team to process their exchange/replacement order instantly. the customers chosen payment method will only be charged if their returned item/s aren't in the mail after the allotted time expires (14 days)

for customers that believe to have received item/s with a factory defect, please indicate this in the returns portal. the portal will prompt the customer to attach images of the defect and provide proof of purchase (order confirmation or receipt).

tags do not need to be attached and the item does not need to be in its original packaging for a defect claim to be assessed - we understand defects can appear after the item has been worn or washed.

our production team will manually review the submitted images and evidence and approve or reject the claim based on whether a genuine defect is present, not on the item's condition, tags, or packaging.

this process includes a background check of all submitted images to detect AI-modified or fraudulent evidence. for confirmed factory defects, the customer chooses between a replacement, store credit or a full refund to their original payment method. no return fee applies.

defect claims are not subject to the 30-day change-of-mind window above - they'll be assessed based on when the defect reasonably could have been discovered, in line with the product's price and expected durability.

for customers seeking an exchange or store credit for a change-of-mind return, a $25 AUD flat rate fee will apply and will be collected in the returns portal (or $12 if you opted into checkout+ coverage - see checkout+ above).

this fee covers the cost of the prepaid return label, back to our depot, alongside a handling & processing fee.

for confirmed factory defects, no fee applies - regardless of whether the customer chooses a replacement, store credit, or a full refund to their original payment method.

for customers seeking to return their item/s for store credit as a change-of-mind return, the same fee structure applies, and store credit will be issued via email upon return, inspection & approval of the returned item/s.

please see the above information regarding checkout+ for more information regarding the waiver of our standard returns fee for change-of-mind returns.

please note that we are unable to facilitate exchanges and/or returns for store credit for international customers (outside of australia) at the moment. if the received goods are faulty/defective, we will provide a replacement or refund to the original payment method.

refunds will not be processed for change of mind.

our customer support and production team reserve the right to refuse change-of-mind returns, replacements, or exchanges if items do not comply with the stated policy requirements above (original condition, tags attached, packaging intact, original mailer, and the 30-day window).

this discretion does not apply to confirmed factory defect claims, which are assessed solely on whether a genuine defect is present, in line with the factory defects process above.