sale customer support

during the sale period, orders are processed and dispatched within up to 5 business days (excluding weekends and public holidays). this is longer than our usual 24–72 hours.

you'll get an order confirmation once payment is taken, and a second email with your tracking number once your order leaves our fulfilment centre. pre-order items follow the dispatch dates on their product pages.

delivery estimates begin once your order is dispatched.

australia

• standard: 3–4 business days
• expedited: 2–3 business days

international

• standard: 7–8 business days
• expedited: 6–7 business days

these are estimates, not guarantees. during peak periods, couriers can experience delays outside our control.

we can't guarantee delivery by christmas. orders take up to 5 business days to process during the sale, so please order well before australia post's last sending dates. you'll find them, plus our full shipping terms, on our sale terms & conditions page.

regional and remote areas need extra time. for international orders, allow an additional 5–7 business days.

our team works monday to friday, 9am–5pm AEDT. during the sale period, please allow up to 3 business days for a reply. every enquiry is answered in the order it was received, so there's no need to send it more than once.

during peak periods, automated emails can be delayed or land in junk. please wait 2 business days and check your junk folder before reaching out.

parcels delayed by the courier but still moving aren't considered lost. if your tracking hasn't updated for 14 consecutive days after dispatch, contact us and we'll arrange a replacement or refund.

we process sale orders quickly, so we can't guarantee changes to items or delivery addresses once an order is placed. contact us as soon as possible and we'll do what we can. once an order has been dispatched, it can't be changed.

sale items can be exchanged or returned for store credit within 30 days of delivery. we don't offer refunds for change of mind, including on sale items. items must be unworn and unwashed, with tags attached and packaging intact.

a flat $25 AUD fee applies to change-of-mind exchanges and store credit returns ($12 AUD with checkout+). no fee applies to faulty items. orders placed on or after 2 december 2026 can be exchanged or returned for store credit until 15 january 2027.

store credit is issued by email within 5 business days of your return being received, inspected and approved. start a return through our returns portal.

nothing about the sale limits your rights under the australian consumer law. if an item is faulty, damaged or not as described, select this in the returns portal and attach photos plus proof of purchase. for confirmed defects you can choose a replacement, store credit or a full refund, with no fee.

no. discount codes can't be used on top of sale pricing or gifts with purchase, and welcome and pop-up codes are paused during the sale period. sale prices are applied automatically.

each gift offer shows its spend threshold, quantity and end date on the home page, product pages, in the cart and at checkout. gifts are available while stock lasts, one of each per order, and ship with your order at no extra delivery cost. full details are in our sale terms & conditions.

everything above is a summary. the full terms are on our sale terms & conditions page.