customer support

Title

FAQs

how long before my order is shipped?

all orders are processed and dispatched within 24–72 hours. once an order has left the fulfilment centre, the customer will receive an email containing a tracking number to monitor the shipment.

*excluding orders containing pre-ordered items, or as otherwise indicated. please refer to product pages for dispatch guidelines

how long does shipping take?

domestic

- standard shipping: 3-4 business days

- expedited shipping: 2-3 business days
- expedited processing & delivery: 1-3 business days

international

- standard shipping: 7-8 business days

- expedited shipping: 6-7 business days
- expedited processing & delivery: 5-6 business days

do you ship internationally?

yes, we ship to the following regions; australia, new zealand, united states of america, united kingdom & canada

i haven't received my order confirmation - what should i do?

sometimes, especially within peak periods, automated emails don't deliver as they are intended to. please wait 2 business days to see if a confirmation/order update email comes through, prior to reaching out to our customer support team.

i have sent a customer support inquiry to sunday's socials DM, is that okay?

all order related inquiries are automatically filtered out of our instagram/tiktok direct messages. any such inquiry must go through the below customer support contact form.

do you do returns, replacements or exchanges?

please note that we are unable to facilitate exchanges and/or returns for store credit for international customers (outside of australia) at the moment.  if the received goods are faulty/defective, we will provide a replacement or refund to the original payment method.

 

replacements are accepted for verified factory defects, including stitching issues, holes, or rips.

returns, refunds, or exchanges will not be processed for:

 

- damage caused by the customer (e.g. fading, stains, water marks)

- change of mind

 

customers are advised to consult all care guides, recommendations, and product descriptions before purchasing, as returns based on these factors will not be accepted.

 

size exchanges are permitted, subject to stock availability. if the requested size is unavailable, the customer may opt to receive store credit.

to initiate a return, please visit our returns portal , if you'd like to read more about our terms & conditions, please visit here

how do i know my size?

our sizing is based on australian standards, and designed to fit oversized. if you wish to possess the same look that is advertised, we advise you to choose your regular size. if you are unsure, please see our size guide & calculator, as this will provide you with a clearer idea of what size will suit you best.

if the above FAQs don't provide you the answer you need, the most efficient and effective way to get in contact with our team here at sunday is through the contact form below.

 

please ensure you select an option from the dropdown & provide clarity in the message box to ensure your email does not get re-directed to our junk folder! 

 

our dedicated support team is actively checking their emails between the hours of 9am - 7pm, mon-fri.

FAQs

how long before my order is shipped?

all orders are processed and dispatched within 24–72 hours. once an order has left the fulfilment centre, the customer will receive an email containing a tracking number to monitor the shipment.

*excluding orders containing pre-ordered items, or as otherwise indicated. please refer to product pages for dispatch guidelines

Size Guide – Desktop

size guide

get size recommendation

measurement (cm) XS S M L XL
shoulder width59.56264.56769.5
sleeve length (hsp to cuff)77.2580.583.758790.25
front height (hsp inc. rib)6063666972
bust (under armholes)63.56668.57173.5
hem width39.54244.54749.5

how long does shipping take?

domestic

- standard shipping: 3-4 business days

- expedited shipping: 2-3 business days
- expedited processing & delivery: 1-3 business days

international

- standard shipping: 7-8 business days

- expedited shipping: 6-7 business days
- expedited processing & delivery: 5-6 business days

do you ship internationally?

yes, we ship to the following regions; australia, new zealand, united states of america, united kingdom & canada

i haven't received my order confirmation - what should i do?

sometimes, especially within peak periods, automated emails don't deliver as they are intended to. please wait 2 business days to see if a confirmation/order update email comes through, prior to reaching out to our customer support team.

i have sent a customer support inquiry to sunday's socials DM, is that okay?

all order related inquiries are automatically filtered out of our instagram/tiktok direct messages. any such inquiry must go through the below customer support contact form.

do you do returns, replacements or exchanges?

please note that we are unable to facilitate exchanges and/or returns for store credit for international customers (outside of australia) at the moment.  if the received goods are faulty/defective, we will provide a replacement or refund to the original payment method.

 

replacements are accepted for verified factory defects, including stitching issues, holes, or rips.

returns, refunds, or exchanges will not be processed for:

 

- damage caused by the customer (e.g. fading, stains, water marks)

- change of mind

 

customers are advised to consult all care guides, recommendations, and product descriptions before purchasing, as returns based on these factors will not be accepted.

 

size exchanges are permitted, subject to stock availability. if the requested size is unavailable, the customer may opt to receive store credit.

to initiate a return, please visit our returns portal , if you'd like to read more about our terms & conditions, please visit here

how do i know my size?

our sizing is based on australian standards, and designed to fit oversized. if you wish to possess the same look that is advertised, we advise you to choose your regular size. if you are unsure, please see our size guide & calculator, as this will provide you with a clearer idea of what size will suit you best.

if the above FAQs don't provide you the answer you need, the most efficient and effective way to get in contact with our team here at sunday is through the contact form below.

 

please ensure you select an option from the dropdown & provide clarity in the message box to ensure your email does not get re-directed to our junk folder! 

 

our dedicated support team is actively checking their emails between the hours of 9am - 7pm, mon-fri.