terms & conditions

Title

shipping

processing times

all orders are processed and dispatched within *24–72 hours. an email confirming the order will be sent as soon as payment is taken, once an order has left the fulfilment centre, the customer will receive an additional email containing a tracking number to monitor the shipment.

delivery times

- standard shipping: 7-8 business days

- expedited shipping: 5-6 business days
- expedited processing & delivery: 4-5 business days

additional charges

sunday is not responsible for any additional costs incurred after dispatch, including any duties or import fees that sunday has not claimed responsible in bearing.

shipping protection & checkout+ 

checkout +

when you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for store credit or exchange for free. If your item is lost or damaged in transit, your order is also protected.


if you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of 
the return shipping label.
 

all returns are subject to the guidelines outlined in our terms & conditions

shipping protection

what is covered:
 

- if your tracking link has not updated for 14 consecutive days after dispatch, your parcel is considered lost, and we will issue a replacement.

- if your item or its packaging is significantly damaged upon arrival, simply provide us with a photo of the damage within 5 days of delivery.


what is not covered:
 

- packages delayed in transit by the courier but still actively moving.

- delays in dispatch due to pre-order manufacturing, restocks, or factory timelines.

- parcels lost due to an incorrect shipping address entered by the customer at checkout.

returns & exchanges

initiation

to initiate a return, exchange, or replacement, the customer must follow the prompts in our returns portal within 30 days of receiving the order. returned items must be in original condition, with tags attached & packaging intact. returns must be sent in the original mailer or a suitable replacement (plastic bags or of the sort, will not be accepted). requests submitted after 30 days of delivery will not be accepted. 

instant exchanges

all exchange & replacement cases will be processed as an 'instant exchange' with a full authorisation hold on the customers chosen payment method.

 

an instant exchange allows a much more efficient and seamless procedure, allowing our team to process their exchange/replacement order instantly. the customers chosen payment method will only be charged if their returned item/s aren't in the mail after the allotted time expires (14 days)

factory defects

 for customers that believe to have received item/s with a factory defect, please indicate this in the returns portal, and it will prompt the customer to attach images of the defect, and of the tags still attached. the customer will then go through the remainder of the return portal process as normal, and once complete, our production team will be able to manually review the customers images, and thus approve/reject the return. please note that this process also includes a thorough AI background check of all submitted images, where our integrated software can detect if AI has been used to modify the images.

associated fees

for customers seeking an exchange or store credit, a $25 AUD flat rate fee will apply and will be collected in the returns portal. this fee covers the cost of the prepaid return label, back to our depot, alongside a handling & processing fee. for approved replacements (factory error, incorrect item received), this fee will be waived.

 

for customers seeking to return their item/s for store credit, the same applies, and store credit will be issued via email upon return, inspection & approval of the returned item/s

disclaimers

please note that we are unable to facilitate exchanges and/or returns for store credit for international customers (outside of australia) at the moment.

 

our customer support and production team reserve the right to refuse returns, replacements, or exchanges if items do not comply with the stated policy requirements.

pre orders

the above guidelines do not apply to items ordered on pre-order. please refer to respective product pages for dispatch guidelines & estimated delivery dates.

customer support hours

the customer support team operates monday to friday, 9 am – 5 pm.

during periods of high demand, please be aware that response times may be longer than usual. all enquiries will be addressed as promptly as possible.

contact point

for questions regarding our terms & conditions, please contact us via the customer support page.